New Library Phone System Connects Patrons Directly with Branch Staff

Beginning Thursday, February 1, residents have new options when calling the Arlington Public Library. The City has updated InfoLive, the library’s automated phone system, based on patron feedback. The Arlington Public Library’s phone number, (817) 459-6900, is not changing.

The new options will offer all the same services as the existing system while giving  residents a more personal experience.

If you need personalized help, you can choose a branch and speak to library staff there. In the previous system, one staff member answered the calls for all branches, then forwarded calls as needed. The new choices lets you connect directly to your home branch. If you’re looking for a book, are curious about your account, or have other questions, staff at your branch will be glad to help.

Your survey feedback told us you wanted a more personal phone connection, which is why we’re connecting you directly to branches!

InfoLive will still provide recorded information about our library system. Call us to hear details on locations and hours, renewing items, fines and fees, or how to get a library card. This recording is available 24/7, including on City holidays and outside our normal business hours.

 

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