Service Before Self, Honor Above All

Internal Affairs

The Arlington Police Department is dedicated to providing the best police service possible to all citizens. Employees are carefully selected and trained to provide service to the community. This website gives an overview of the ways to commend exemplary performance or file a complaint against a Police Department employee.


If you see a Police Department employee (sworn or non -sworn) exhibit outstanding behavior, tell the employee – or us – about it. Following are suggestions for commending an employee.

A form will soon be available for you to fill out. Once finished, the commendation will go directly to the officer’s district supervisor.

Other ways to commend a Police Department employee:

    • Write a letter to the employee’s supervisor, Deputy Chief, or the Police Chief at:

Arlington Police Department
P.O. Box 1065
Arlington, TX 76004-1065

    • You may also send an email to:
    • If you are unsure of the employee’s name and still would like to have a commendation processed call 817-459-5700, describe the employee and list the specific actions or demeanor that impressed you. Mention the location, date and time the incident occurred.
    • Commendation letters are logged and placed in the employee’s permanent personnel file.


When a citizen has a complaint against a Police Department employee (sworn or non-sworn), the complaint is directed to the department’s Internal Affairs Office, located at the Ott Cribbs Public Safety Building, 620 W. Division Street in Arlington, 817-459-5611. Office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. If the office is closed, you may still file a complaint with any Police Department supervisor, who will then forward your report.

There are three ways to submit a complaint:

  • CALL
    Internal Affairs Department – 817-459-5611
    Request to speak with an Internal Affairs Investigator.  If no one is available, your call will be returned upon availability.
  • WRITE 
    Send an email to
    Inbox is checked regularly by Internal Affairs Personnel.  Upon review, you will be contacted acknowledging receipt of your complaint.
    Arlington Police Department, 620 W. Division Street, Arlington, TX  76011
    Request a complaint form from the desk officer.  All written complaint forms will be submitted to the Internal Affairs Department.

Texas Law requires that all complaints against police officers be in writing and signed by the person making the complaint.  Complaints must be made within 30 days of the incident unless special circumstances exist.  The person who was wronged must file the complaint; other persons may give statements as witnesses.  Internal Affairs investigators will ensure that a thorough investigation of your complaint is conducted.  A police employee must be given a copy of the complaint before any disciplinary action is taken.  When the investigation is completed, you will be notified of the results and action taken.

False Complaints

Filing a false complaint against a police employee is a violation of the Texas Penal Code, Section 37.02. If a person knowingly and intentionally makes a false statement under oath or swears to the truth of a false statement previously made under oath, a person may be found guilty and punished by a fine up to $4,000, confinement in jail up to one year, or by both fine and imprisonment.


What happens when a complaint is upheld?

When the investigation finds that the charges against a police employee are true, the employee’s Assistant Police Chief notifies the employee and may take one of the following actions:

  • reprimand the employee verbally or in writing;
  • suspend the employee without pay;
  • demote the employee; or
  • discharge the employee.

Employees can appeal the department’s decision to uphold a complaint and the decision to discipline the employee.

What happens when a complaint is not upheld?

Complaints must be supported by sufficient evidence. When the investigation cannot find the degree of evidence necessary to prove the employee acted improperly, the employee and the citizen are both notified in writing.

Racial Profiling Complaints

CCP Art. 2.132 Law Enforcement Policy on Racial Profiling requires the department to provide public education on the racial profiling complaint process. For the Arlington Police Department, this process is the same as the department’s complaint process, as described on this website.

The Arlington Police Department is vitally interested in taking action when its employees are derelict in their duties or are guilty of wrongdoing. Your complaint will be given a fair and thorough investigation.

Annual statistical summaries of internal investigations are available
by contacting the department’s Internal Affairs Section.


Arlington Police Department Critical Incident Process

By law and under APD general orders, two separate investigations are initiated whenever an officer utilizes deadly force.