All leaks are a priority; however, leaks posing a potential threat to health and safety are handled as emergencies and receive priority response. Other leaks are repaired based on size of leak or water loss. Subsequently, some customers may experience longer response times. Leaks are responsible for about 14 percent of wasted water. If you experience an unusually high water bill, you may have a leak. The City of Arlington Water Utilities Department maintains responsibility for the service line from the main to the meter and of the meter itself. The property owner is responsible for the service line behind the meter and up to and including all of the rest of the property’s plumbing.
You can report water main breaks 24 hours a day, seven days a week, including holidays, by calling our emergency dispatch office at 817-459-5900.