Respected and Trusted Leaders in the Water Industry.

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Billing Inquiries

From time to time, questions may arise concerning your bill or service. There are a number of ways to obtain information about your account or contact our Customer Services office for assistance.

Online

Click here to access WebConnect

  • We provide all account services on our website 24 hours a day, 7 days a week.
  • Make full or partial payments, one-time or recurring
    View your current and past bills.
  • View your payment and consumption history.
  • Request transfer service, or close service.
  • Change information on your account (such as mailing address or phone number).
  • Request maintenance services (leak investigations, readings, or meter issues).
  • Give us your feedback or comments.

By Phone: 817-275-5931

Our Customer Services Representatives provide all services over the telephone between 8:00 a.m. and 5:00 p.m., Monday through Friday. The busiest times for us are Mondays and the day after holidays. You may experience longer wait times on these days, so for your convenience you may want to call us on a different day.When you dial 817-275-5931, you will initially be greeted by an automated response system where you can receive important information any time without talking to a representative.Listen to the following information (have your account number ready):

  • Account Balance
  • Due Date
  • Last Payment Amount
  • Date of Last Payment
  • Recent Payment History

Request a variety of documents to be faxed to you:

  • Proof of Service Letter
  • Name Change Form
  • Bank Draft Authorization Form

Make payment of your full balance by credit or debit card using:

  • MasterCard
  • Visa
  • Discover

Listen to general information:

  • Start Service Information
  • Payment Arrangement Information
  • Garbage Collection Days
  • Bank Draft Information
  • Contact Arlington Water Utilities

In Person

North Office, 101 W Abram St
South Office, 1100 SW Green Oaks Blvd

We welcome your business in person, 8:00 a.m. to 5:00 p.m., Monday through Friday, to talk about your account, accept any type of payment, or help you with other related concerns you may have.After-hours drop boxes are provided at both locations if you wish to drop off your payment any time of the day or night.

By Email

water@arlingtontx.gov

When sending us an email, please include your account number, phone number, service address, and the name on your account. If you do not have an account with us, please provide as much information as possible so we can better assist you.

By Fax: 817-459-6807

When sending us a fax, please include your name, account number, phone number, service address, and the name on your account. If you do not have an account with us, please provide as much information as possible so we can better assist you.

By Mail

Arlington Water Utilities
P.O. Box 90020
Arlington, TX 76004-03020