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Request New Service

Welcome to Arlington! If you need to open an account with Arlington Water Utilities, we’re here to help. You may request activation of new service if:

    • the address you are moving to is metered and billed by Arlington Water Utilities
    • a definite date can be given to start your service
    • all previous Arlington Water Utilities accounts in your name have been paid in full

To open a new account for water, sewer, trash pickup, and storm drainage service in the City of Arlington, please call Customer Care at 817-275-5931 Monday-Friday [excluding holidays] between 8 a.m. and 5 p.m. To apply for new service online, please click here.

Si necesita usted hablar con un representante en Espanol, por favor llame al 817-275-5931. Has clic aqui para mas informacion.

Please Have The Following Information Ready:

    • The exact address of the requested service location
    • Your mailing/billing address (if different)
    • Your contact telephone number(s)
    • Your driver’s license number
    • Your social security number
    • Commercial Customers: The tax ID number of the business

Activation Fee

A $20 activation fee is charged and will appear on the first billing statement of each newly activated account.

Security Deposits

Security Deposit for Residential Customers – An $80 security deposit is required for all residential accounts. Letters of credit are not accepted. When the account is closed, the $80 is applied to the final balance due and any remaining balance (including interest) is refunded by check.

Security Deposit for Non-Residential Customers – A minimum $80 security deposit is required for ALL non-residential accounts. For each account premise, the security deposit is twice the average one month bill. The deposit is refunded when the account is closed. A separate security deposit must be paid for each premise/service. Letters of credit are not accepted.

*** Information for realtors, property managers, and landlord/owners – In some cases, water may still be available at rental properties after a renter has finalized their account. Property owners or managers who plan to use water in a vacant property must establish a current account for billing before water is used. To allow time to advertise and fill vacancies, the security deposit for realtors, property management companies, and landlord/owners is typically deferred to the second month’s billing.

Guidelines for Turning Water On

For new service activations, call Water Utilities Customer Care at 817-275-5931 between 8 a.m. and 5 p.m., Monday-Friday to speak with a Customer Care representative.

To guarantee that your water is turned on:

    • It is your responsibility to make sure all water-related appliances on the property are completely turned to the “off” position. This includes, but is not limited to all faucets, toilets, clothes or dishwasher connections, hot water heaters, and ice makers.
    • When turning the water on, if our crew observes more than 10 gallons of water passing through the meter, the crew will turn the water off and attempt to make contact at the front door of the property address. . Crews will not leave the water on in cases of unknown water use on your property.
    • It is your responsibility to call Customer Care at 817-275-5931 no later than 4 p.m. to find out if your water has been turned on. If necessary, you may request another crew be dispatched. You or your representative must be at the property for the second request.

Click here to visit our new customer welcome page and review payment options offered by Arlington Water.

After you’ve activated your service, be sure to visit our WebConnect utility billing website at Log in with your water account number and mailing address zip code. Then view or pay your bill any time of the day or night, or set up recurring payment using your credit/debit card or checking account.

Garbage: Recycling

Go to Garbage Recycle for more information about your specific curbside trash pick up days, and how garbage and recyclables should be presented at the curb for pick up.

Watering Restrictions Between 10 a.m. and 6 p.m

Outdoor watering restrictions are in effect year-round for all customers, residential and commercial: No watering between 10 am and 6 pm.

City Ordinance states: “Except for hand watering and the use of soaker hoses, it shall be unlawful for any person to irrigate, water, or cause or permit the irrigation or watering of any lawn or landscape located on any premises owned, leased, or managed by that person, between the hours of 10 a.m. and 6:00 p.m.”

Please visit for more money-saving conservation tips!