Texas law affects the release of selected customer information by government-operated utilities. Customers wishing to keep their account information (including address, telephone number, water usage and amount billed) confidential must make a request in writing.

If you do not complete and return a confidentiality request form, then your account information could be released in response to an Open Records Request.

Please note that, even if you complete and return this form, Arlington Water Utilities (AWU) may be required to provide your account information to federal and state agencies, other utilities, consumer reporting agencies, AWU contractors, other governmental agencies, and persons to whom a customer has contractually waived confidentiality.

To request a Confidentiality form:

Download the Confidentiality form (pdf): fill it out and sign it, then mail or bring it to our office

or

call 817-275-5931 during our daytime business hours to ask a Customer Services Representative to mail or fax a form to you

or

email us at water@arlingtontx.gov with your name and service address to ask a Customer Services Representative to mail or fax a form to you