Your water meter is located just below ground in the meter box, normally adjacent to the street.You read the meter like you would if you were reading the odometer on your vehicle (from left to right). One good way to test for leaks in and around your home is by checking your meter reading before and after a two-hour period when no water is being used (including ice makers). If the reading changes, you may have a leak. Click here for information about reading a traditional water meter. Other resources for finding a leak are available at this link.
Arlington Water Utilities employees physically read more than 99 percent of traditional meters each month, with less than 1 percent of readings estimated because of issues like inaccessibility. Since 2013, Arlington has been replacing traditional meters with Advanced Metering Infrastructure, or AMI, meters. AMI meters are read remotely through radio frequency technology.Arlington’s meters are guaranteed by the manufacturer to meet strict American Water Works Association (AWWA) standards for accuracy when they are installed. New meters typically measure usage more accurately than older meters and this may result in a higher billed consumption.Below are some common questions about remotely read meters and answers. You can also watch a video about our remote read meter project here.What is a remote read meter? Remote read meters are being installed as part of the City’s Advanced Metering Infrastructure, or AMI, program. These meters are the same style and accuracy used in the water industry for years. The change is that the new meters are remotely read. Instead of a meter reader visiting your home, the AMI system transmits readings throughout the day over a secure radio network. It is important to note that Arlington kicked off a 10-year meter replacement plan in 2013. The remote read technology is not new for Arlington. It has been working reliably for years.Why are the traditional meters being replaced? AMI technology allows customers to track their water usage daily and helps address billing concerns. Residents with remote read meters can visit the City’s online billing system at www.arlingtontx.gov/wateronline to view their daily use throughout the month. In 2019, new features will be added that allow residents to set alerts when their water usage reaches a set amount.Replacing aging water meters throughout the water distribution system also improves meter accuracy, leading to less “lost water” or water usage that is not billed. This more efficient distribution system helps Arlington Water Utilities to have the lowest water rates in the DFW area.Will a meter reader still need to visit to read the meter?Arlington Water Utilities staff will not be on site to read the new remote read meters monthly. Because our replacement program is taking place over a 10-year span, some meters on your block may not have been replaced, yet. So, you may see a meter reader skip over remote read meters in your neighborhood. About 9,000 meters are being replaced each year.Is my remote read meter accurate? All meters must meet standards set by the national American Water Works Association when installed, and they are guaranteed by the manufacturers. Arlington Water Utilities field operations staff also randomly select and test meters from each new delivery of meters.For additional assistance related to your water meter you can call our Customer Services Office at 817-275-5931.